POOR CUSTOMER SERVICE

Hellopeter

To say I'm frastrated is understatement. Last week I was promised to be assistanced by sanlam on this platform which It was a lie. They just want to give the public the impression that they will be attending to the escalation whilst not.

A week later, I have not received my withdrawal amount done in September 2024 or any update on my claim. Good customer service is a thing of the past at Sanlam. There is no sense of urgency.

I have sent emails, made calls... No one takes accountability to get issues resolved. I have escalated this matter to my previous employer. I will use all social media platforms to address this issue as the promises that are made here, are not kept!

I need my money which I worked hard for, im not requesting a loan, this is my money!

I will never recommend people to use Sanlam for anything, is a nightmare!