RD
Rudiger D
1 reviews | Active since Feb 2014
09 Jan 2026, 09:10
Poor Customer Service
Hi, I've made a payment to my Retirement Annuity on the 30 December 2025. I followed up with the call centre and received a reference number on the 2 January 2025. The funds still have not been allocated. I would appreciate some urgent feedback. Since this means that my funds had no growth since the 30 December 2025. Surely this should be an automated process.
Helpful (0)
Replies (3)0
Replies (3)
Sanlam's replyOfficial
09 Jan 2026, 09:18Good morning, Rudiger
We apologise for your poor service experience and have escalated the matter for urgent assistance.
Regards
Sanlam Client Care
We apologise for your poor service experience and have escalated the matter for urgent assistance.
Regards
Sanlam Client Care
Sanlam's reply09 Jan 2026, 09:18
Official
Good morning, Rudiger
We apologise for your poor service experience and have escalated the matter for urgent assistance.
Regards
Sanlam Client Care
We apologise for your poor service experience and have escalated the matter for urgent assistance.
Regards
Sanlam Client Care
Sanlam's replyOfficial
09 Jan 2026, 10:59Hello Rudiger
We have received feedback that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
We have received feedback that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
Sanlam's reply09 Jan 2026, 10:59
Official
Hello Rudiger
We have received feedback that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
We have received feedback that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
RD
Rudiger D's updateReviewer Update
22 Jan 2026, 12:42Thank you, the issue has been resolved.
RD
Rudiger D's update22 Jan 2026, 12:42
Reviewer Update
Thank you, the issue has been resolved.