Poor customer service.

Sanlam service is very poor my daughter father have left her some money they have been paying without a miss then this year she is 18 and they are showing me flames!! They do not respond to my emails, I have been given a case number but with no response when I follow up. I called to ask and I was told my daughter is now 18 she is an adult she can talk for herself, she called them and she wasn't given answers instead was told to send an email that does not get responded to. Mr Peter, please assist me get my daughter's money from these ****mers called sanlam.