Poor Customer Service Delivery

On the 8th of Sept 2022 I requested to have my policy cancelled after calling the Customer Service line and holding for more than 10 minutes without being attended to. 8 days later I have not received any form of acknowledgement for the email I sent which is pathetic and no one has even bothered to attend to my cancellation request. This is extremely frustrating as I have undertook a new policy and I need proof of cancellation to serve as a waiting period waiver with the new cover.

I cannot and I refuse to pay for two funeral covers because Assupol is not Customer Service oriented. What is the point of having a Customer Service department which is not focused on providing services to its client? I cannot and will not even recommend this cover to anyone else because I am not happy at all with your services.