Poor customer service
I have requested a two pot payment on 2 September 2024 . I am still waiting . I phoned Sanlam last week to follow up and was on hold for more than 30 minutes,my airtime was depleted . I then requested a call back on their website of which I am still waiting . On 16 September I did receive a call to submit a signed withdrawal which I did . According to the consultant they didnt receive the application form. I did it online and signed online . We are almost middle October and I am still waiting . This is unacceptable .
Helpful (0)
Replies (5)0
Replies (5)'s updateReviewer Update
09 Oct 2024, 14:25I am Seriously thinking of moving my funds to another financial institute!
's update09 Oct 2024, 14:25
Reviewer Update
I am Seriously thinking of moving my funds to another financial institute!
Sanlam's replyOfficial
09 Oct 2024, 14:35Good day Anne-Marie
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Life.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Life.
Regards
Sanlam Client Care
Sanlam's reply09 Oct 2024, 14:35
Official
Good day Anne-Marie
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Life.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Life.
Regards
Sanlam Client Care
Sanlam's replyOfficial
11 Oct 2024, 15:06Good day Anne-Marie
This is to confirm that you have been contacted and assisted.
Regards
Sanlam Client Care
This is to confirm that you have been contacted and assisted.
Regards
Sanlam Client Care
Sanlam's reply11 Oct 2024, 15:06
Official
Good day Anne-Marie
This is to confirm that you have been contacted and assisted.
Regards
Sanlam Client Care
This is to confirm that you have been contacted and assisted.
Regards
Sanlam Client Care
's updateReviewer Update
11 Oct 2024, 15:38Good Day - Thank You so much SANLAM and Amalia for assisting and finalizing my payment . This was really excellent and quick Service , Ill change my rating to 5 star . Thank You once again .
's update11 Oct 2024, 15:38
Reviewer Update
Good Day - Thank You so much SANLAM and Amalia for assisting and finalizing my payment . This was really excellent and quick Service , Ill change my rating to 5 star . Thank You once again .
Sanlam's replyOfficial
11 Oct 2024, 15:50Thank you very much for taking the time to notify us of your positive experience. We will ensure the necessary recognition is passed on to the relevant person.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply11 Oct 2024, 15:50
Official
Thank you very much for taking the time to notify us of your positive experience. We will ensure the necessary recognition is passed on to the relevant person.
Regards
Sanlam Client Care
Regards
Sanlam Client Care