Poor customer service

I am so frustrated, this coming Friday it will be a month since my employer has send my pension fund documents Ns only on the third week when I follow up with Sanlam they tell me they still waiting for exit interview forms, I have advised them there’ won’t be any exit interview forms due to how I left the company and they still not doing any thing to sort my claim out , thier turn around time is 6 weeks a they said , they better make sure the remaining two weeks they pay all my money because I won’t have anything to do with them, poor customer service on another level