NF
Natalia F
1 reviews | Active since May 2024
06 Feb 2025, 19:33
Poor customer service
It's funny how you guys debt the account every month without checking your records for a deceased person. After consulting my investment and retirement plans that where I saw I had an unclaimed funeral policy. It's now almost a week with the same status outstanding certificate however everything was handed in at Cape Town station. When am I receiving the payout?
Helpful (0)
Replies (5)0
Replies (5)
Sanlam's replyOfficial
06 Feb 2025, 19:52Good day Natalia
Thanks for getting in touch with us. We are sorry to hear of your dissatisfaction with our service. Your complaint has been escalated to the relevant team to get in touch with you.
Regards
Sanlam Client Care
Thanks for getting in touch with us. We are sorry to hear of your dissatisfaction with our service. Your complaint has been escalated to the relevant team to get in touch with you.
Regards
Sanlam Client Care
Sanlam's reply06 Feb 2025, 19:52
Official
Good day Natalia
Thanks for getting in touch with us. We are sorry to hear of your dissatisfaction with our service. Your complaint has been escalated to the relevant team to get in touch with you.
Regards
Sanlam Client Care
Thanks for getting in touch with us. We are sorry to hear of your dissatisfaction with our service. Your complaint has been escalated to the relevant team to get in touch with you.
Regards
Sanlam Client Care
Sanlam's replyOfficial
07 Feb 2025, 12:32 Good day Natalia
This is to confirm that you have been contacted via email. Please respond to the email for further assistance.
Regards
Sanlam Client Care
This is to confirm that you have been contacted via email. Please respond to the email for further assistance.
Regards
Sanlam Client Care
Sanlam's reply07 Feb 2025, 12:32
Official
Good day Natalia
This is to confirm that you have been contacted via email. Please respond to the email for further assistance.
Regards
Sanlam Client Care
This is to confirm that you have been contacted via email. Please respond to the email for further assistance.
Regards
Sanlam Client Care
NF
Natalia F's updateReviewer Update
08 Feb 2025, 08:52I have responded to your email however no one acknowledged the email from your side.
I need you guys to call me and not send one email and not respond to it. Please tell exactly us when are we receiving the payout from Sanlam or should we escalate further?
Contact number: *** or ***
I need you guys to call me and not send one email and not respond to it. Please tell exactly us when are we receiving the payout from Sanlam or should we escalate further?
Contact number: *** or ***
NF
Natalia F's update08 Feb 2025, 08:52
Reviewer Update
I have responded to your email however no one acknowledged the email from your side.
I need you guys to call me and not send one email and not respond to it. Please tell exactly us when are we receiving the payout from Sanlam or should we escalate further?
Contact number: *** or ***
I need you guys to call me and not send one email and not respond to it. Please tell exactly us when are we receiving the payout from Sanlam or should we escalate further?
Contact number: *** or ***
Sanlam's replyOfficial
08 Feb 2025, 10:36Good morning Natalia
Thank you for coming back to us.
We have relayed your message to the Death Claims department for assistance.
Regards
Sanlam Client Care
Thank you for coming back to us.
We have relayed your message to the Death Claims department for assistance.
Regards
Sanlam Client Care
Sanlam's reply08 Feb 2025, 10:36
Official
Good morning Natalia
Thank you for coming back to us.
We have relayed your message to the Death Claims department for assistance.
Regards
Sanlam Client Care
Thank you for coming back to us.
We have relayed your message to the Death Claims department for assistance.
Regards
Sanlam Client Care
Sanlam's replyOfficial
10 Feb 2025, 10:11Good day Natalia
We have received feedback that you have been contacted and that you will be provided with further feedback.
Regards
Sanlam Client Care
We have received feedback that you have been contacted and that you will be provided with further feedback.
Regards
Sanlam Client Care
Sanlam's reply10 Feb 2025, 10:11
Official
Good day Natalia
We have received feedback that you have been contacted and that you will be provided with further feedback.
Regards
Sanlam Client Care
We have received feedback that you have been contacted and that you will be provided with further feedback.
Regards
Sanlam Client Care