cM
chadi M

1 reviews | Active since Aug 2015

14 Nov 2024, 06:00

Poor customer service at Sanlam Coperate

This is the second complaint where I don’t have constructive feedback on what’s happening with my claim after Owami Sopam promised she will revert, does it take this long for a person to communicate internally and revert and tell the client how far her claim is

0
Replies (6)
Sanlam
Sanlam's reply14 Nov 2024, 07:34
Official
Good morning

We are sorry to hear that you have not yet received further feedback and have followed up with Sanlam Corporate.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply14 Nov 2024, 07:56
Official
Hello there

Sanlam Corporate has just sent you an email.

Please respond to it.

Regards
Sanlam Client Care
cM
chadi M's update15 Nov 2024, 08:53
Reviewer Update
I have responded to their email 24 hours still no update , I’m begging for help please
Sanlam
Sanlam's reply15 Nov 2024, 09:04
Official
Good morning

We have again requested assistance from Sanlam Corporate.

Regards
Sanlam Client  Care
cM
chadi M's update16 Nov 2024, 07:23
Reviewer Update
Sanlam has not yet responded to me
Sanlam
Sanlam's reply20 Nov 2024, 14:04
Official
Good day Chadi
We have received feedback that Sanlam Corporate is in email contact with you.

Regards
Sanlam Client Care