MT
Marietjie T
1 reviews | Active since Sept 2024
26 Sept 2024, 12:20
Poor customer service and zero feedback
App**** for Two pot Payout on 04/09. To date no Payment received and also no feedback from Sanlam. Calling the customer care number is useless you are put on hold for more than an hour and are then told to just wait.
Helpful (0)
Replies (4)0
Replies (4)
Sanlam's replyOfficial
26 Sept 2024, 12:39Good afternoon Marietjie
We are sorry to hear about your negative service experience and have arranged for urgent assistance from the responsible team.
Regards
Sanlam Client Care
We are sorry to hear about your negative service experience and have arranged for urgent assistance from the responsible team.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply26 Sept 2024, 12:39
Official
Good afternoon Marietjie
We are sorry to hear about your negative service experience and have arranged for urgent assistance from the responsible team.
Regards
Sanlam Client Care
We are sorry to hear about your negative service experience and have arranged for urgent assistance from the responsible team.
Regards
Sanlam Client Care
Best regards,
MT
Marietjie T's updateReviewer Update
27 Sept 2024, 08:16Good Morning
I received a mail that someone would contact me, this did not happen. I still do not have any information on when this payment will be done.
I received a mail that someone would contact me, this did not happen. I still do not have any information on when this payment will be done.
MT
Marietjie T's update27 Sept 2024, 08:16
Reviewer Update
Good Morning
I received a mail that someone would contact me, this did not happen. I still do not have any information on when this payment will be done.
I received a mail that someone would contact me, this did not happen. I still do not have any information on when this payment will be done.
Sanlam's replyOfficial
27 Sept 2024, 08:23Good morning Marietjie
The matter has been allocated to Amalia and she will be in touch with you.
We have followed up with her.
Regards
Sanlam Client Care
The matter has been allocated to Amalia and she will be in touch with you.
We have followed up with her.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply27 Sept 2024, 08:23
Official
Good morning Marietjie
The matter has been allocated to Amalia and she will be in touch with you.
We have followed up with her.
Regards
Sanlam Client Care
The matter has been allocated to Amalia and she will be in touch with you.
We have followed up with her.
Regards
Sanlam Client Care
Best regards,
Sanlam's replyOfficial
27 Sept 2024, 09:46Hello Marietjie
We have received feedback that Amalia has been in touch with you and that she will be assisting you.
Regards
Sanlam Client Care
We have received feedback that Amalia has been in touch with you and that she will be assisting you.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply27 Sept 2024, 09:46
Official
Hello Marietjie
We have received feedback that Amalia has been in touch with you and that she will be assisting you.
Regards
Sanlam Client Care
We have received feedback that Amalia has been in touch with you and that she will be assisting you.
Regards
Sanlam Client Care
Best regards,