Poor Customer Service and ********** documentations\presentation

I forwarded a complaint to Sanlam Sky Solution on the 17th of December 2018 about ********** presentation and documentation which was done by Company Representative Larnelle Pretorius and Leaveil . In January 2019 I made a followup and I was told that the case has been assigned to a Sanlam Investigator.

I was requested to go to a nearest Sanlam branch and verify my documentation which I found out that my signature was **********ly forged by these people.

Now the investigator is not giving me any feedback, they are dragging their feet in resolving the matter.

I am extremely disappointed and angry with the poor customer service I am receiving at Sanlam Sky Solutions and I want all my money back.