Poor customer service and client feedback

I cannot explain how frustrating and negligent Sanlam’s customer service is.

In the days when I was signing up they were quick to respond/call or make any other correspondence needed to comfort me as a new client.

Recently it was announced my account was being moved to another company and I have not been able to get any feedback or response to any of my mails.

For context I was notified 2 months ago and have attempted to get feedback and still to no avail.

From the reviews it seems like it is split however to anyone thinking of Joining Sanlam, pay attention to the consistency in feedback from the negative reviews.

I for one am ready to end my contract/subscription with them.