Poor customer service

Item: Sanlam
Rating: 2
Author: patsy T

I have a Sanlam personal loan. I have received an email that if my account is up to date that a cash back of R2500.00 will be paid back to me on 28 February 2021. I have called numerous times but everytime after a long period I am cut off and then must all start over agains. I have also sent emails but just received confirmation that my email has been received and that a consultant will phone me back. Till today nobody phoned me back or I also have not received any email.

Helpful (0)

Replies (3)

Sanlam's replyOfficial

01 Mar 2021, 11:26

Dear Patsy

We acknowledge your complaint.

The matter has been referred to the relevant department for urgent handling.

Their office will be in contact with you soon.

Kind regards

Client Relations

Sanlam's reply01 Mar 2021, 11:26

Official

patsy T's updateReviewer Update

02 Mar 2021, 11:27

I just want to say thank you for Anelisa Singanzi from Sanlam Customer Relationship Management Team for the quick response and the clarification of my complaint. Very impressed.

patsy T's update02 Mar 2021, 11:27

Reviewer Update

I just want to say thank you for Anelisa Singanzi from Sanlam Customer Relationship Management Team for the quick response and the clarification of my complaint. Very impressed.

Sanlam's replyOfficial

02 Mar 2021, 11:47

Dear Patsy

Thanks for the feedback, we appreciate you as a loyal client.

Kind regards

Client Relations

Sanlam's reply02 Mar 2021, 11:47

Official

Dear Patsy

Thanks for the feedback, we appreciate you as a loyal client.

Kind regards

Client Relations