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Zandile P
1 reviews | Active since Jun 2023
20 Sept 2024, 09:38
Poor customer service
I sent an email on the 2nd of September requesting assistance, since then I have followed up 3 times and I am yet to be assisted. Each time I am told the relevant department will contact me however nobody gets back to me.
What exactly is the turnaround time???
Helpful (0)
Replies (7)0
Replies (7)
Sanlam's replyOfficial
20 Sept 2024, 09:42Good morning Zandile
We are sorry to learn of your poor service experience and would like to assist.
We will be sending you a Private reply.
Regards
Sanlam Client Care
We are sorry to learn of your poor service experience and would like to assist.
We will be sending you a Private reply.
Regards
Sanlam Client Care
Sanlam's reply20 Sept 2024, 09:42
Official
Good morning Zandile
We are sorry to learn of your poor service experience and would like to assist.
We will be sending you a Private reply.
Regards
Sanlam Client Care
We are sorry to learn of your poor service experience and would like to assist.
We will be sending you a Private reply.
Regards
Sanlam Client Care
Sanlam's replyOfficial
20 Sept 2024, 12:16Hello Zandile
We have received feedback that Sanlam Corporate has been in touch with you and that they are busy assisting you with this matter.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has been in touch with you and that they are busy assisting you with this matter.
Regards
Sanlam Client Care
Sanlam's reply20 Sept 2024, 12:16
Official
Hello Zandile
We have received feedback that Sanlam Corporate has been in touch with you and that they are busy assisting you with this matter.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has been in touch with you and that they are busy assisting you with this matter.
Regards
Sanlam Client Care
ZP
Zandile P's updateReviewer Update
23 Sept 2024, 08:18I was informed on Friday by the consultant who called me that he would revert with feedback by end of business on Friday which he did not do, today marks 3 weeks of this poor service
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Zandile P's update23 Sept 2024, 08:18
Reviewer Update
I was informed on Friday by the consultant who called me that he would revert with feedback by end of business on Friday which he did not do, today marks 3 weeks of this poor service
Sanlam's replyOfficial
23 Sept 2024, 08:30Good morning Zandile
We are sorry to hear this and have followed up with Sanlam Corporate.
Regards
Sanlam Client Care
We are sorry to hear this and have followed up with Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam's reply23 Sept 2024, 08:30
Official
Good morning Zandile
We are sorry to hear this and have followed up with Sanlam Corporate.
Regards
Sanlam Client Care
We are sorry to hear this and have followed up with Sanlam Corporate.
Regards
Sanlam Client Care
ZP
Zandile P's updateReviewer Update
23 Sept 2024, 08:42The gentleman name is Leroy, please request for me to call me asap
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Zandile P's update23 Sept 2024, 08:42
Reviewer Update
The gentleman name is Leroy, please request for me to call me asap
Sanlam's replyOfficial
23 Sept 2024, 08:50Hello Zandile
We did as requested.
Regards
Sanlam Client Care
We did as requested.
Regards
Sanlam Client Care
Sanlam's reply23 Sept 2024, 08:50
Official
Hello Zandile
We did as requested.
Regards
Sanlam Client Care
We did as requested.
Regards
Sanlam Client Care
Sanlam's replyOfficial
25 Sept 2024, 16:46Hello Zandile
We have received feedback that Leroy has been in touch with you.
Regards
Sanlam Client Care
We have received feedback that Leroy has been in touch with you.
Regards
Sanlam Client Care
Sanlam's reply25 Sept 2024, 16:46
Official
Hello Zandile
We have received feedback that Leroy has been in touch with you.
Regards
Sanlam Client Care
We have received feedback that Leroy has been in touch with you.
Regards
Sanlam Client Care