Poor customer service

Item: Sanlam
Rating: 1
Author: Modiegi M

I wanted to know if Sanlam is still on lockdown? I have a query from July till today it has not been resolved, no response . I have sent several emails, made calls but not feedback whatsoever. I'm extremely disappointed as I always rated it of good standards amongst their competitors but now it seems its following the same route

Helpful (0)

Replies (3)

Sanlam's replyOfficial

20 Nov 2020, 07:17

Dear Modiegi

We acknowledge receipt of your complaint and will refer it to the relevant department to assist you.

Kind regards
Sanlam Client Relations

Sanlam's reply20 Nov 2020, 07:17

Official

Dear Modiegi

We acknowledge receipt of your complaint and will refer it to the relevant department to assist you.

Kind regards
Sanlam Client Relations

Sanlam's replyOfficial

20 Nov 2020, 08:27

Dear Modiegi

Kindly confirm your policy number that you need assistance with?

Kind regards,
Sanlam Client Relations

Sanlam's reply20 Nov 2020, 08:27

Official

Dear Modiegi

Kindly confirm your policy number that you need assistance with?

Kind regards,
Sanlam Client Relations

Sanlam's replyOfficial

23 Nov 2020, 11:05

Good day, Modiegi

We have tried calling you but there was no answer. Please provide a convenient time for us to try again.

Regards,
Sanlam Client Relations

Sanlam's reply23 Nov 2020, 11:05

Official

Good day, Modiegi

We have tried calling you but there was no answer. Please provide a convenient time for us to try again.

Regards,
Sanlam Client Relations