poor customer service

Sanlam has a 30 days turnaround timing for all claims . I have submitted all documents for my claim/withdrawal on the 17/12. I have called the customer service team on the 17/01 and they could not advise what happened to my claim, it’s been 30 days and I still do not know when I will be paid .

I find the service to be unacceptable and lacks accountability.

I sent and email to customer service and they advised someone will call me but still I’m waiting .