Poor Customer Service

Item: Sanlam
Rating: 1
Author: Sonja V

Been trying to contact Sanlam regarding my payout from Provident Fund..... Numerous emails sent with only auto response on how they value my message yet they do not bother to respond at all

Helpful (0)

Replies (5)

Sanlam's replyOfficial

02 Dec 2022, 15:49

Good day Riekie

We are sorry to hear about the lack of communication. Your complaint has been escalated to the relevant team.

Regards
Sanlam Client Care

Sanlam's reply02 Dec 2022, 15:49

Official

Good day Riekie

We are sorry to hear about the lack of communication. Your complaint has been escalated to the relevant team.

Regards
Sanlam Client Care

Sanlam's replyOfficial

06 Dec 2022, 13:39

Good day Riekie

We have received confirmation that you have been contacted.

Regards
Sanlam Client Care

Sanlam's reply06 Dec 2022, 13:39

Official

Good day Riekie

We have received confirmation that you have been contacted.

Regards
Sanlam Client Care

Sonja V's updateReviewer Update

09 Dec 2022, 12:10

Hi

I was told i would receive an email on the 8th regarding my issue. Today is the 9th and have not received my email. Please assist

Sonja V's update09 Dec 2022, 12:10

Reviewer Update

Hi

I was told i would receive an email on the 8th regarding my issue. Today is the 9th and have not received my email. Please assist

Sanlam's replyOfficial

09 Dec 2022, 12:51

Good day Riekie

We are following up with the relevant team.

Regards
Sanlam Client Care

Sanlam's reply09 Dec 2022, 12:51

Official

Good day Riekie

We are following up with the relevant team.

Regards
Sanlam Client Care

Sanlam's replyOfficial

09 Dec 2022, 16:04

Hi again

We have received confirmation that you have been contacted.

Regards
Sanlam Client Care

Sanlam's reply09 Dec 2022, 16:04

Official

Hi again

We have received confirmation that you have been contacted.

Regards
Sanlam Client Care