Poor customer service

Hi, my name is Nosipho I am very upset and disappointed by the hopeless customer service Assupol has. I have been trying to call them without getting through, there's a voice recording that customers can send an email to get assistance. I have been sending emails which are not being attended to, no one has responded to my emails ever since I have been trying to send them emails, I wanted to amend and make changes on my policies however it's difficult to get through it has been a month now, imagine if It was a claim,

Your service is pathetic and I want the cancellation form so that I can go and join a company that takes cares of their customers.