Poor Customer service

I have sent numerous e-mails to Sanlam just to change my debit order bank details.<br> <br> I even attached my policy document pdf containing all my information.<br> <br> Al I have gotten back are service replies, and 2 other e-mails requesting my information, and telling me that they cannot do it unless I supply the information needed.<br> <br> DUH!! I attached the policy document!