Poor Customer Service

My name is Ms Lebogang and I have funeral cover with Sanlam Sky. I have been engaging with Sanlam to alter my cover from 23rd of March 2015, and the service has not been satisfactory. Trying to get my spouse removed from the policy and upgrading my cover has turned to be a nightmare. I spoke first with Mr Thabo/ Thato Khoza on the 23 March, then later got sms to call them back for correct premium, I followed the request and provided what they have asked,. 8th May I Spoke to Mr Bakang about the same issue, PLEASE NOTE the premiums are directly debited from my salary, as a stop order. Mr Bakang confirmed the new premium to be R 174.76 for a 20 k cover for me and my 2 kids for 10/15 K each. I provided the necessary documents as requested. Still my request was not processed and the incorrect premium was debited, I stopped the debit from my finance department and took it up with Sanlam. On the 20th Aug I spoke to Ms Mofenyi to enquire on my policy due to the incorrect premium they were debiting. She advised me to fill other forms and I have e-mail proof of all communication. To my surprise no debit was done and I again followed with Sanlam to see why they have not debited the Premium.