Poor customer service

I'm so disappointed with Assupol,claimed for death on the 21st of June 2023 and burial date was set for the 24th of June 2023..What saddens me is that I had to borrow money in order to make contributions for the funeral.On Friday the 23rd June I went to Pta CBD branch I was advised that they have backlog at claims department but claim will definitely be processed after 2 working days.Up to today I'm still waiting for money to be deposited into my account.No update or communication from their side but they don't forget to deduct the monthly premiums.This is so embarrassing..