FJ
Farida J
1 reviews | Active since Dec 2020
14 Oct 2025, 12:33
POOR CUSTOMER SERVICE
I am still waiting for feedback on a Umbrella Provident Fund death claim, I have tried calling the phone number for customer/ customer service and it rings without answer resulting in my airtime being wasted.
I have sent emails which has also not been answered.I have whatsapped the customer service number and was told that they cannot process the Sanlam Employee Benefit records via WhatsApp.
I am completely frustrated because it's been months now without proper feedback and all documents have been emailed to the relevant department.
The customer service at this point is extremely poor, clients should definitely be treated better.
Helpful (0)
Replies (2)0
Replies (2)
Sanlam's replyOfficial
14 Oct 2025, 12:46Good afternoon, Farida
Our condolences with your loss.
We are also sorry to learn that you have not yet received feedback on the claim.
Please send us a private reply with the relevant ID number or membership number.
On receipt of this information, we will arrange for assistance from Sanlam Corporate.
Be assured that we will use any information you provide only to assist you with this matter.
Regards
Sanlam Client Care
Our condolences with your loss.
We are also sorry to learn that you have not yet received feedback on the claim.
Please send us a private reply with the relevant ID number or membership number.
On receipt of this information, we will arrange for assistance from Sanlam Corporate.
Be assured that we will use any information you provide only to assist you with this matter.
Regards
Sanlam Client Care
Sanlam's reply14 Oct 2025, 12:46
Official
Good afternoon, Farida
Our condolences with your loss.
We are also sorry to learn that you have not yet received feedback on the claim.
Please send us a private reply with the relevant ID number or membership number.
On receipt of this information, we will arrange for assistance from Sanlam Corporate.
Be assured that we will use any information you provide only to assist you with this matter.
Regards
Sanlam Client Care
Our condolences with your loss.
We are also sorry to learn that you have not yet received feedback on the claim.
Please send us a private reply with the relevant ID number or membership number.
On receipt of this information, we will arrange for assistance from Sanlam Corporate.
Be assured that we will use any information you provide only to assist you with this matter.
Regards
Sanlam Client Care
Sanlam's replyOfficial
17 Oct 2025, 12:12 Good day Farida
This is to confirm that you have been contacted and will be assisted further.
Regards
Sanlam Client Care
This is to confirm that you have been contacted and will be assisted further.
Regards
Sanlam Client Care
Sanlam's reply17 Oct 2025, 12:12
Official
Good day Farida
This is to confirm that you have been contacted and will be assisted further.
Regards
Sanlam Client Care
This is to confirm that you have been contacted and will be assisted further.
Regards
Sanlam Client Care