PK
Poppy K
1 reviews | Active since Apr 2022
28 Nov 2024, 13:43
Poor customer service
I have been moved from pillar to post between departments for 2 days and my query hasn't been resolved. It's poor service for internal departments to move clients around and indicate that they don't understand why one is transferred to a department that doesn't handle such query. After explaining my frustration to consultant 3, I was transferred to another department once more.
Helpful (0)
Replies (2)0
Replies (2)
Sanlam's replyOfficial
28 Nov 2024, 14:01Good afternoon Poppy
We are so sorry to hear about your experience and would like to assist.
Please send us a Private reply with an indication of what your enquiry is, as well as the policy/plan number involved (if any).
On receipt of this information, we will escalate the matter for assistance.
Kindly note that we will use the information you provide only to assist you with this matter.
Regards
Sanlam Client Care
We are so sorry to hear about your experience and would like to assist.
Please send us a Private reply with an indication of what your enquiry is, as well as the policy/plan number involved (if any).
On receipt of this information, we will escalate the matter for assistance.
Kindly note that we will use the information you provide only to assist you with this matter.
Regards
Sanlam Client Care
Sanlam's reply28 Nov 2024, 14:01
Official
Good afternoon Poppy
We are so sorry to hear about your experience and would like to assist.
Please send us a Private reply with an indication of what your enquiry is, as well as the policy/plan number involved (if any).
On receipt of this information, we will escalate the matter for assistance.
Kindly note that we will use the information you provide only to assist you with this matter.
Regards
Sanlam Client Care
We are so sorry to hear about your experience and would like to assist.
Please send us a Private reply with an indication of what your enquiry is, as well as the policy/plan number involved (if any).
On receipt of this information, we will escalate the matter for assistance.
Kindly note that we will use the information you provide only to assist you with this matter.
Regards
Sanlam Client Care
Sanlam's replyOfficial
29 Nov 2024, 09:50Good day Poppy
This is to confirm that you have been contacted and is being assisted.
Regards
Sanlam Client Care
This is to confirm that you have been contacted and is being assisted.
Regards
Sanlam Client Care
Sanlam's reply29 Nov 2024, 09:50
Official
Good day Poppy
This is to confirm that you have been contacted and is being assisted.
Regards
Sanlam Client Care
This is to confirm that you have been contacted and is being assisted.
Regards
Sanlam Client Care