POOR CUSTOMER SERVICE

My father had an investment with Sanlam and he passed. In January 2022 I submitted a claim. I got no response until I made a follow up in April 2022. I was told myself, my sister and aunt had to submit affidavits. We did. I kept following up. Only to find my aunt is not listed as beneficiary. Till this day August 2022 there is no progress on the claim. The customer service received has been extremely poor. The consultants are *********** and rude. I would not suggest any parent to take any policy with Sanlam. Your kids will suffer with claiming when you are late. They will be sent from pillar to post which is very draining for a grieving orphan.