MN
Mboneleli N
1 reviews | Active since Nov 2009
19 Jun 2019, 14:31
Poor customer Service
I have since asked for a settlement amount on my Sanlam Personal Loan (Direct Axis), which I settled on the 24th of May 2019. After that I have phoned several times to ask Sanlam/Direct Axis (whoever they are) to cancel this as I have settled the amount. To my surprise I am still getting statements that say I owe them R2800.00. My loan number is BKU79490K and have dealt with some consultants on the phone who promised to help.
Helpful (0)
Replies (6)0
Replies (6)
Sanlam's replyOfficial
19 Jun 2019, 14:50Dear Mboneleli
We acknowledge receipt of your complaint and will arrange for this matter to be investigated.
Regards,
Client Relations
We acknowledge receipt of your complaint and will arrange for this matter to be investigated.
Regards,
Client Relations
Best regards,
Sanlam's reply19 Jun 2019, 14:50
Official
Dear Mboneleli
We acknowledge receipt of your complaint and will arrange for this matter to be investigated.
Regards,
Client Relations
We acknowledge receipt of your complaint and will arrange for this matter to be investigated.
Regards,
Client Relations
Best regards,
MN
Mboneleli N's updateReviewer Update
19 Jun 2019, 15:17Please do, because I am already incurring cost trying to resolve this, when I was promised that after paying this account was going to be closed.
MN
Mboneleli N's update19 Jun 2019, 15:17
Reviewer Update
Please do, because I am already incurring cost trying to resolve this, when I was promised that after paying this account was going to be closed.
Sanlam's replyOfficial
21 Jun 2019, 11:55Dear Mboneli
We have been informed that a consultant made contact with you.
regards,
Client Relations
We have been informed that a consultant made contact with you.
regards,
Client Relations
Best regards,
Sanlam's reply21 Jun 2019, 11:55
Official
Dear Mboneli
We have been informed that a consultant made contact with you.
regards,
Client Relations
We have been informed that a consultant made contact with you.
regards,
Client Relations
Best regards,
MN
Mboneleli N's updateReviewer Update
14 Aug 2019, 11:22I am still waiting for my refund of my last installment. R841.00 is still not paid after one of your consultants told me it was going to be paid give days later. Do I really have to complain every time?
MN
Mboneleli N's update14 Aug 2019, 11:22
Reviewer Update
I am still waiting for my refund of my last installment. R841.00 is still not paid after one of your consultants told me it was going to be paid give days later. Do I really have to complain every time?
Sanlam's replyOfficial
14 Aug 2019, 13:21Good day Mboneleli
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
Best regards,
Sanlam's reply14 Aug 2019, 13:21
Official
Good day Mboneleli
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
Best regards,
Sanlam's replyOfficial
15 Aug 2019, 11:02Good day Mboneleli
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as our client.
Regards
Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as our client.
Regards
Client Relations
Best regards,
Sanlam's reply15 Aug 2019, 11:02
Official
Good day Mboneleli
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as our client.
Regards
Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as our client.
Regards
Client Relations
Best regards,