MS
Michelle S
1 reviews | Active since Feb 2026
24 Feb 2026, 13:09
Poor customer service
I wrote a review on 06 February 2026 stating my dissatisfaction with the customer service I have received from Sanlam regarding my retirement funds withdrawal and transfer. I was contacted by a consultant and stated that I would now like to preserve the balance of my funds within Sanlam and continue with my initial withdrawal.
I still have not received any assistance. I’m defeated at this point.
Helpful (0)
Replies (2)0
Replies (2)
Sanlam's replyOfficial
24 Feb 2026, 13:19Good day, Michelle
We are sorry to learn that this matter has still not been resolved.
The matter has again been escalated.
Regards
Sanlam Client Care
We are sorry to learn that this matter has still not been resolved.
The matter has again been escalated.
Regards
Sanlam Client Care
Sanlam's reply24 Feb 2026, 13:19
Official
Good day, Michelle
We are sorry to learn that this matter has still not been resolved.
The matter has again been escalated.
Regards
Sanlam Client Care
We are sorry to learn that this matter has still not been resolved.
The matter has again been escalated.
Regards
Sanlam Client Care
Sanlam's replyOfficial
24 Feb 2026, 15:50Good afternoon, Michelle
We have received feedback that Sanlam Corporate has been in touch with you and that they are busy assisting you with this matter.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has been in touch with you and that they are busy assisting you with this matter.
Regards
Sanlam Client Care
Sanlam's reply24 Feb 2026, 15:50
Official
Good afternoon, Michelle
We have received feedback that Sanlam Corporate has been in touch with you and that they are busy assisting you with this matter.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has been in touch with you and that they are busy assisting you with this matter.
Regards
Sanlam Client Care