Poor Customer Service

I submitted a Hospital claim end of January, they sent me messages requesting for my medical aid statement for back in 2011 when the policy was take in 2016 then I kept call their customer service numerous times since I didn't understand why was these statement required they consultants couldn't explain to me why, finally I got a response via email on the 20th of Feb telling me that upon their finds I stated that I was never admitted in hospital for the past 10 years which I don't recall but the funny part is that representative that sold the policy to me knew that I was hospitalised within 10 years so how can I be offered the policy unless if the document was later changed never the less, when they finally gave me feed back I was told that my claim was rejected and my policy has been cancelled but they will refund me all my premiums from inception to date, cancellation was done on the 18th but today is the 28th I phoned their Customer Service on Tuesday the 19th because I only received an amount of R475.00 on my account when I asked the consultant she told me that was Savings from the policy when I asked for the rest she went to speak to her Team Leader Palisa/Puleng Tshabalala advised that she will check and send me and email before end of business day up until this day I haven't received any feedback no nothing, the service is very poor the managers are *********** they make promises they cannot keep, even the email with feedback that I received had a contact number to call the lady by the name of Olwethu Hams who sent the email but there was no answer, I left a message still nothing, I tried using the email address provided on the email: ********** and the email does not work.

It was quite an experience but I know for next time not to bother with any Sanlam products every.

Policy number: SG ********** 1

Please note that I'm not available during working hours to take any of their calls , only available via email only.

Thanks Nuh