ZK
Zimkitha K
1 reviews | Active since Mar 2017
08 Apr 2022, 09:32
Poor customer service
On the 30th March 2022 i logged a claim to take out my investment. Their response was that the claim will take 5 working days. Up until now I haven’t received my money. I have been making follow ups via email the only thing I receive from them is auto response. No calls nothing. I am the one calling them and they giving me stories all the time. I am fed up with them and wouldn’t recommend their business to anyone
Helpful (0)
Replies (6)0
Replies (6)
Sanlam's replyOfficial
08 Apr 2022, 09:56Dear Zimkitha
We acknowledge receipt of your complaint. Kindly provide your ID or policy number in the private field for further investigation.
Regards
Client Relations
We acknowledge receipt of your complaint. Kindly provide your ID or policy number in the private field for further investigation.
Regards
Client Relations
Sanlam's reply08 Apr 2022, 09:56
Official
Dear Zimkitha
We acknowledge receipt of your complaint. Kindly provide your ID or policy number in the private field for further investigation.
Regards
Client Relations
We acknowledge receipt of your complaint. Kindly provide your ID or policy number in the private field for further investigation.
Regards
Client Relations
ZK
Zimkitha K's updateReviewer Update
08 Apr 2022, 10:11***
ZK
Zimkitha K's update08 Apr 2022, 10:11
Reviewer Update
***
Sanlam's replyOfficial
08 Apr 2022, 10:44Thank you for the details, Zimkitha.
We have escalated your matter to the responsible team for further investigation.
Kind regards
Client Relations
We have escalated your matter to the responsible team for further investigation.
Kind regards
Client Relations
Sanlam's reply08 Apr 2022, 10:44
Official
Thank you for the details, Zimkitha.
We have escalated your matter to the responsible team for further investigation.
Kind regards
Client Relations
We have escalated your matter to the responsible team for further investigation.
Kind regards
Client Relations
Sanlam's replyOfficial
08 Apr 2022, 15:49Dear Zimkitha
We were informed that our consultant made contact with you to discuss the progress of your payment. We hope that your matter has been resolved to your satisfaction.
Kind regards
Client Relations
We were informed that our consultant made contact with you to discuss the progress of your payment. We hope that your matter has been resolved to your satisfaction.
Kind regards
Client Relations
Sanlam's reply08 Apr 2022, 15:49
Official
Dear Zimkitha
We were informed that our consultant made contact with you to discuss the progress of your payment. We hope that your matter has been resolved to your satisfaction.
Kind regards
Client Relations
We were informed that our consultant made contact with you to discuss the progress of your payment. We hope that your matter has been resolved to your satisfaction.
Kind regards
Client Relations
ZK
Zimkitha K's updateReviewer Update
08 Apr 2022, 15:57Will only be satisfied when my money reflects on my account until then I am not satisfied
ZK
Zimkitha K's update08 Apr 2022, 15:57
Reviewer Update
Will only be satisfied when my money reflects on my account until then I am not satisfied
Sanlam's replyOfficial
11 Apr 2022, 11:16Dear Zimkitha
Your comments are noted. Please confirm if the funds have been received.
Kind regards
Client Relations
Your comments are noted. Please confirm if the funds have been received.
Kind regards
Client Relations
Sanlam's reply11 Apr 2022, 11:16
Official
Dear Zimkitha
Your comments are noted. Please confirm if the funds have been received.
Kind regards
Client Relations
Your comments are noted. Please confirm if the funds have been received.
Kind regards
Client Relations