nM
nash M

1 reviews | Active since Mar 2017

10 Mar 2017, 14:26

poor customer service

<p>its very disappointing that i resign on the 16 january 2017 & filled the exit forms also, on the 1st February 2017 i filled the withdrawal form & up to today the pension fund dept has still not received my docs to process my payout, what agrees me even more is that other people resign after me & have received the payouts, i have been waiting for more than six weeks without any payout.</p> <p> </p> <p>where are the values of sanlam of speedily service, i would never ever in my life recommend anyone take out any service after this poor service & every time i call am told to contact my HR of which is never avail</p>

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Replies (2)
Sanlam
Sanlam's reply10 Mar 2017, 14:41
Official

We acknowledge your posting, and will refer it to the relevant department for immediate investigation.

Regards

Client Relations

Sanlam
Sanlam's reply13 Mar 2017, 09:37
Official

Dear Nash,

As confirmed via email on Friday 10 March 2017, your withdrawal forms were received for the first time on 08th March 2017.

Payment will be finalised by the latest 24th March 2017.

Kind regards,

Client Relations