Hellopeter
Share Your Experience
tM
thokozile M

1 reviews | Active since Feb 2015

09 Sept 2024, 14:27

Poor customer service

Sanlam doesn’t even have a decency to call the customer back , I haven’t received any feed back apart from that they will escape the matter till now …..my number is ***

0
Replies (5)
Sanlam
Sanlam's reply09 Sept 2024, 14:36
Official
Good afternoon thokozile

We apologise for the fact that you have not yet been assisted.

We have followed up with Sanlam Corporate and will revert back to you.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply10 Sept 2024, 12:34
Official
Hello thokozile

We have received feedback that Sanlam Corporate has been in touch with you and that they are busy assisting you with this matter.

Regards
Sanlam Client Care
tM
thokozile M's update11 Sept 2024, 10:02
Reviewer Update
My problem is still not yet resolved, I do not think sanlam at this point know how to resolve this problem. I have provided them with every documentation they requested to prove that I am the right person how ever I am still unable to withdraw my emergency funds.

They have been told they will speak to there technician till today no response or no solution has been provided to me to help me with my withdrawal.

I am really considering moving all my products I have with this insurance to another service provider. It it so heart breaking that would am on week 2 with no answers and no alternative solution at all


Sanlam
Sanlam's reply11 Sept 2024, 10:27
Official
Good morning Thokozile

We are sorry to learn that you have not yet been assisted.

We have arranged for urgent assistance from Sanlam Corporate.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply18 Sept 2024, 15:39
Official
Good afternoon Thokozile

We have received feedback that you have been assisted.

Regards
Sanlam Client Care