JM
Johannes M
1 reviews | Active since Nov 2021
26 Sept 2024, 20:47
Poor customer service
Assupol Life employees are not reverting to the claimants after they requested tons of papers to support the claim, they are not responding to my emails when I follow up. It has been 60 days since they gave me feedback regarding the claim I made.
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Sanlam's replyOfficial
27 Sept 2024, 05:48Good day Johannes, thank you for reporting this to us. Our apology for the frustration caused. We have sent an e-mail to you directly, to obtain more information and assist to resolve this. Regards, Assupol Complaints Manager
Sanlam's reply27 Sept 2024, 05:48
Official
Good day Johannes, thank you for reporting this to us. Our apology for the frustration caused. We have sent an e-mail to you directly, to obtain more information and assist to resolve this. Regards, Assupol Complaints Manager