Poor Customer service

Sanlam should get a Award of the worst customer service in South Africa. Trying to get them to release some of my pension money after the company i worked for went under. whenever i send a mail you will get back a mail from them saying they will get back in two working days. Needless to say, they never, ever come back. I will not suggest to any human to ever use Sanlam, Their customer service i rate lower than the SA Government.