Poor contact center,

Item: Sanlam
Rating: 1
Author: Clayton

*** the support number is a joke, the AI robot can not assist me and it very difficult to get to a consultant. There is no complaint or escalation e-mail on their website. Or no request to call me back. Alot of people need to contact Sanlam for urgents matters and there is not time to play with a AI bot.

Helpful (0)

Replies (5)

Sanlam's replyOfficial

04 May 2026, 09:29

Good day Clayton We are sorry to hear of your poor client service experience. Please respond to our private message. Regards
Sanlam Client Care

Best regards,

Sanlam's reply04 May 2026, 09:29

Official

Good day Clayton We are sorry to hear of your poor client service experience. Please respond to our private message. Regards
Sanlam Client Care

Best regards,

Sanlam's replyOfficial

04 May 2026, 09:29

Good day Clayton Please provide your ID number for us to trace your record. Regards
Sanlam Client Care

Best regards,

Sanlam's reply04 May 2026, 09:29

Official

Good day Clayton Please provide your ID number for us to trace your record. Regards
Sanlam Client Care

Best regards,

Clayton's updateReviewer Update

04 May 2026, 09:31

***

Clayton's update04 May 2026, 09:31

Reviewer Update

***

Sanlam's replyOfficial

04 May 2026, 11:54

Thank you for the information. We have referred your complaint to Sanlam Life.

Regards
Sanlam Client Care

Best regards,

Sanlam's reply04 May 2026, 11:54

Official

Thank you for the information. We have referred your complaint to Sanlam Life.

Regards
Sanlam Client Care

Best regards,

Sanlam's replyOfficial

04 May 2026, 14:00

This is to confirm that you have been contacted, and will be assisted further.

Regards
Sanlam Client Care

Best regards,

Sanlam's reply04 May 2026, 14:00

Official

This is to confirm that you have been contacted, and will be assisted further.

Regards
Sanlam Client Care

Best regards,