poor communication

I am extremely disappointed and frustrated with Sanlam's complete lack of response and poor customer service regarding my policy cancellation. In November 2025, I submitted the required policy cancellation forms via email (including all necessary supporting documents) to formally cancel my [policy type, e.g., life/funeral/investment] policy. I have not received any acknowledgement, confirmation of receipt, proof of cancellation, or even a simple reply despite multiple follow-up attempts. To make matters worse, Sanlam continues to deduct premiums from my account every month without my consent. This has been going on for over three months now, resulting in unauthorized deductions that are causing me financial strain. I expect better from a major insurer like Sanlam – especially when it comes to something as straightforward as honouring a cancellation request. The silence is unacceptable and feels like deliberate delay.

I urgently request that Sanlam:

Immediately stops all further deductions Processes and confirms the cancellation effective from the date of my original submission in November 2025 Refunds all premiums deducted since then Provides written confirmation and proof of cancellation