Poor communication and service delivery is deeply concerning,

REF: wf_***8 The quality of service provided by Sanlam, particularly in their responsiveness and communication with clients. Lack of accountability and follow-through, where queries are met with vague responses or no feedback at all, even after multiple follow-ups via email, Unprofessional conduct from support staff. This pattern of poor communication and service delivery is deeply concerning, especially for a financial institution entrusted with managing long-term investments and life policies. It undermines client confidence and raises serious questions about operational effectiveness and client-centricity. I urge Sanlam to take immediate steps to improve their service standards, enhance transparency, and prioritize client engagement to restore trust and uphold their reputation in the industry. The matter was referred to Sanlam Arbitrator, and it was just referred back ***