SM
Samantha M
1 reviews | Active since Nov 2009
25 Jan 2021, 15:28
Poor communication and lack of consideration
I have been sitting with an incorrect tax directive submitted by Sanlam for 2019/2020 tax year. They are not answering emails on how to correct it and seem fine that if my submission is late to SARS that I pay the penalties and interest. They do not even acknowledge the email sent. Its pathetic!
Helpful (0)
Replies (5)0
Replies (5)
Sanlam's replyOfficial
25 Jan 2021, 15:31Dear Samantha
Please accept our apologies for the poor service received. Kindly provide us with your ID or policy number in the private field for further investigation.
Kind regards,
Sanlam Client Relations
Please accept our apologies for the poor service received. Kindly provide us with your ID or policy number in the private field for further investigation.
Kind regards,
Sanlam Client Relations
Sanlam's reply25 Jan 2021, 15:31
Official
Dear Samantha
Please accept our apologies for the poor service received. Kindly provide us with your ID or policy number in the private field for further investigation.
Kind regards,
Sanlam Client Relations
Please accept our apologies for the poor service received. Kindly provide us with your ID or policy number in the private field for further investigation.
Kind regards,
Sanlam Client Relations
Sanlam's replyOfficial
25 Jan 2021, 15:51Hi Samantha
Thank you for the details. We have escalated your matter to the relevant department for further investigation.
Regards,
Sanlam Client Relations
Thank you for the details. We have escalated your matter to the relevant department for further investigation.
Regards,
Sanlam Client Relations
Sanlam's reply25 Jan 2021, 15:51
Official
Hi Samantha
Thank you for the details. We have escalated your matter to the relevant department for further investigation.
Regards,
Sanlam Client Relations
Thank you for the details. We have escalated your matter to the relevant department for further investigation.
Regards,
Sanlam Client Relations
SM
Samantha M's updateReviewer Update
26 Jan 2021, 07:45Hi there. I have 3 days left to submit. I need an answer today please.
SM
Samantha M's update26 Jan 2021, 07:45
Reviewer Update
Hi there. I have 3 days left to submit. I need an answer today please.
Sanlam's replyOfficial
26 Jan 2021, 08:16Hi Samantha
Your matter was escalated. We are following up with the relevant department.
Regards,
Sanlam Client Relations
Your matter was escalated. We are following up with the relevant department.
Regards,
Sanlam Client Relations
Sanlam's reply26 Jan 2021, 08:16
Official
Hi Samantha
Your matter was escalated. We are following up with the relevant department.
Regards,
Sanlam Client Relations
Your matter was escalated. We are following up with the relevant department.
Regards,
Sanlam Client Relations
Sanlam's replyOfficial
26 Jan 2021, 14:33Dear Samantha
We were informed that a consultant has e-emailed you and advised you of the way forward. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant. RegardsSanlam Client Relations
We were informed that a consultant has e-emailed you and advised you of the way forward. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant. RegardsSanlam Client Relations
Sanlam's reply26 Jan 2021, 14:33
Official
Dear Samantha
We were informed that a consultant has e-emailed you and advised you of the way forward. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant. RegardsSanlam Client Relations
We were informed that a consultant has e-emailed you and advised you of the way forward. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant. RegardsSanlam Client Relations