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Sphelele M

1 reviews | Active since Jun 2026

08 Jun 2026, 15:05

Poor communication and delayed responses

I have requested for an employee benefit statement last year until today still waiting. I call them every day on *** and I am on hold for more than an hour. I don't know how to get help. I then went to one of the walk-in branches and they could not help me still.

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Replies (3)
Sanlam
Sanlam's reply08 Jun 2026, 15:10
Official
Good day, Sphelele

We are sorry to learn of your poor service experience.

Please send us a private reply with your ID number.  

On receipt of it, we will arrange for assistance from the responsible department.

Be assured that we will use any information you provide only to assist you with this matter.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply09 Jun 2026, 08:52
Official
Good day, Sphelele

Thank you for the information. We have referred your complaint to Sanlam Corporate. 

Regards
Sanlam Client Care
Sanlam
Sanlam's reply10 Jun 2026, 14:52
Official
Good day, Sphelele

This is to confirm that you have been conacred via email. Please respond to the email for further assistance.

Regards
Sanlam Client Care