Poor communication

Surprise surprise! You get someone who calls to acknowledge anc say they investigating and two days later still nothing! Even after I forwarded communication and gave dates of calls... so ridiculous really. Please ensure whoever calls me next has feedback I think it is terrible that I cant get proper feedback what exactly are you guys doing on your end that gakes so long and thag your staff feel they dont even need to acknowledge when someone mails

Can you get a manager from HR to contact me. Zodwa called today stating that HR are stating they do not have the withdrawal form. I have the email from Miway where this was sent to Sanlam on the 24.08 so they have delayed in processing this request which still takes another 10 to 15 days after this is loaded from Sanlam so I want to know who is going to resolve the matter and not phone me with the same nonsense. You are a financial industry... why the dishonesty??