SO
Sandra O
1 reviews | Active since May 2020
18 Oct 2024, 09:11
Poor Communication
Good day,
I am waiting for a withdrawal request to be finalised and all i get is an auto response stating the estimated date for completion is today.
I have no idea what is going on or if they are waiting for something or anything. I would really appreciate a more detailed feedback than an auto response.
Thank you.
Helpful (0)
Replies (4)0
Replies (4)
Sanlam's replyOfficial
18 Oct 2024, 09:53Good day Sandra
We are sorry to learn that you have not had any further communication regarding this matter and have arranged for assistance from the responsible team.
Regards
Sanlam Client Care
We are sorry to learn that you have not had any further communication regarding this matter and have arranged for assistance from the responsible team.
Regards
Sanlam Client Care
Sanlam's reply18 Oct 2024, 09:53
Official
Good day Sandra
We are sorry to learn that you have not had any further communication regarding this matter and have arranged for assistance from the responsible team.
Regards
Sanlam Client Care
We are sorry to learn that you have not had any further communication regarding this matter and have arranged for assistance from the responsible team.
Regards
Sanlam Client Care
Sanlam's replyOfficial
18 Oct 2024, 13:50Good afternoon Sandra
We have received feedback that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
We have received feedback that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
Sanlam's reply18 Oct 2024, 13:50
Official
Good afternoon Sandra
We have received feedback that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
We have received feedback that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
SO
Sandra O's updateReviewer Update
18 Oct 2024, 14:15Good day,
Yes thank you and it is a pity that on this platform i received a response but not via the mail but i do understand the enormity of the situation and hope that it will get better as time goes on.
Regards.
Yes thank you and it is a pity that on this platform i received a response but not via the mail but i do understand the enormity of the situation and hope that it will get better as time goes on.
Regards.
SO
Sandra O's update18 Oct 2024, 14:15
Reviewer Update
Good day,
Yes thank you and it is a pity that on this platform i received a response but not via the mail but i do understand the enormity of the situation and hope that it will get better as time goes on.
Regards.
Yes thank you and it is a pity that on this platform i received a response but not via the mail but i do understand the enormity of the situation and hope that it will get better as time goes on.
Regards.
Sanlam's replyOfficial
18 Oct 2024, 14:22Hello Sandra
Thank you so much for the feedback and your kind words.
It is appreciated.
Regards
Sanlam Client Care
Thank you so much for the feedback and your kind words.
It is appreciated.
Regards
Sanlam Client Care
Sanlam's reply18 Oct 2024, 14:22
Official
Hello Sandra
Thank you so much for the feedback and your kind words.
It is appreciated.
Regards
Sanlam Client Care
Thank you so much for the feedback and your kind words.
It is appreciated.
Regards
Sanlam Client Care