Poor communication

On the 20th July 2017 I sent the email requesting change of collection method to debit order and updating banking details for my 3 policies. 29 August 2017 got a sms notifying me that they didn't get the premium for one of my policies, the fault was on their side as they did not change the banking details as I have requested since they still have the old banking details. A new date was set for debit order to run again, on the 29 August 2017 and 23 October 2017 on the other policy I receive a missed premium payment and when I call sanlamsky. It’s the same story they are having a problem with my account on 2 policies but I never have a problem with the other policy, they are also collected from the same account. I sent the banking details change form on 21 July 2017, but to date whenever I call Sanlamsky I always update banking details, right now one of my policy has lapse due to poor correspondence and negligence from sanlamsky. Sanlamsky needs to improve their communication or correspondence s****s with clients and in my case it would have been better if after second attempt they notified me that they are still experiencing the same problem with the account before the policy lapse. Anyway this experience was the eye-opener for me thank you sanlamsky.