Poor claims service at Sanlam Sky

Sanlam Sky has the worst claims process. I submitted my documents last week already. I called if they were received and what the status of the claim is and certain details regarding my bank account were clarified. This week I called and spoke to two people repeating the same thing about my bank details and was told it would be processed. Today I called again and was told the two previous consultants didn't do what they were supposed to and that is to escalate my claim to the relevant people. I'm really not happy with their service at all!