SM
Sindile M
1 reviews | Active since Jun 2014
02 Jun 2020, 16:58
Poor bad treatment towards its clients
First week of May 2020 I sent an email to sanlam reality to apply for payment holiday or Cancellation of membership due to Covid 19 effects, I been make a follow up ever since with no response from Sanlam today I received a call from Cancellation dept saying there are calling for my request to cancel but I must understand there is one month notice for cancelation but I already requested my cancelation last month but he said the request was only received yesterday so I have to pay June premium thereafter my membership will be canceled. Can sanlam reality canceled my membership and not deduct any monies this month I don't have money.
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Replies (2)
Sanlam's replyOfficial
02 Jun 2020, 17:23Dear Sindile
We acknowledge receipt of your complaint and will refer it to Sanlam Reality to investigate.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint and will refer it to Sanlam Reality to investigate.
Kind regards
Sanlam Client Relations
Sanlam's reply02 Jun 2020, 17:23
Official
Dear Sindile
We acknowledge receipt of your complaint and will refer it to Sanlam Reality to investigate.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint and will refer it to Sanlam Reality to investigate.
Kind regards
Sanlam Client Relations
Sanlam's replyOfficial
03 Jun 2020, 15:29Dear Sindile
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should thee by any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Kind regards
Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should thee by any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Kind regards
Client Relations
Sanlam's reply03 Jun 2020, 15:29
Official
Dear Sindile
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should thee by any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Kind regards
Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should thee by any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Kind regards
Client Relations