POOR BAD CUSTOMER SERVICE

i am very disgusted with the way things are run at Sanlam, i have a life cover, Retirement and a just safe account with use , last year i signed up for the sanlam reality plan to make use of the benefits at that time when i signed up the will storage was free all of a sudden that was no longer part of the benefits i escalated the matter and one the agents escalated the matter after explaining the situation she manage to get approved that i can benefit from the online will , my will was drafted and given to the advisor it was communicated to me that since he not able to go the office the will still has not be filed away , i decided to cancel the sanlam reality plan because i am paying and not getting the benefits from the policy i was called rather to downgrade then i will be given the option to make use of the checkers and shoprite vouchers i tried never got the vouchers the matter was escalated and IT was involved to get the issues fixed , took about week if it was not longer then a email was send to cancel again when the agent phone to confirm the cancellation i said that i am waiting on IT to come back to me with regards to the issues until den i can take the call , minutes later the consultant that helped with the query said they received a email ti say the policy is no longer active