Poor and unreliable customer service

I am so disappointed in how the claim process is handled by Sanlam Sky.I claimed on the 5th of May and yet till to date I have not received my payout. I had an urgent trip to make & ended up resorting to borrowing money yet i have an investment that was supposed to pay within 5 days. I had no idea that your service is so poor and unreliable. As it stands now I have to constantly call everyday and this payout still isnt in my account.