POOR AND UNPROFESSIONAL SERVICE

I'm very disappointed by the service that Sanlam pension gives. I have already sent two emails to Reuben the manager and Fifi Mthembu the consultant on a follow the authorisation of my pension withdrawal. And I have not gotten any feedback from them. When I call i am told Reuben is not answering his phone. They don't read their emails from clients. They don't care they don't even give accurate information one consultant said my application for authorisation was sent. This was on Friday last week. When I called yesterday and spoke to Fifi Mthembu no application was sent.