Poor and unprofessional service

I was checking my bank statement the other day and found that Assupol Life was deducting an amount of money from my bank. I called in to find out what this was about. The guy at the call center, not very friendly, actually cold, took my particulars and after doing his verification,just told me " This policy does not belong to you" My next question to him was" There is money being deducted from my bank,what do you mean the policy does not belong to me,who does it belong to?" He just said that I can lodge a complain and he cannot tell me who the policy belong to. He then said that he will email me a complain form,they will investigate and give me feedback after their investigation. I spent money to call them to find out what I was paying for, especially after they told me on 2 July 2021 that the policy I had for my late sister has lapsed. He could at least have asked me if I might have taken out a policy for someone else with them, but he did not. I am disgust with the way that telephone conversation was handled.