Hellopeter
Share Your Experience
LZ
Lindokuhle Z

1 reviews | Active since Jul 2022

19 Jul 2024, 10:33

Poor and slow service

Submitted an investment claim last week been given a run around, I am now trying to reach call centre and it’s not going through. Please escalate and assist.

0
Replies (7)
Sanlam
Sanlam's reply19 Jul 2024, 10:59
Official
Good morning Lindokuhle

We are sorry to learn of your service experience and will be sending you a Private reply.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply19 Jul 2024, 13:19
Official
Thank you for the information. We have escalated your complaint to Sanlam SKY.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply22 Jul 2024, 09:56
Official
Good morning Lindokuhle

We have received feedback that Sanlam Sky has sent you an email.

Regards
Sanlam Client Care
LZ
Lindokuhle Z's update24 Jul 2024, 17:02
Reviewer Update
Hi this claim has still not been processed. Yet I was told I would receive the payment by today. As I explained that I needed the funds by last week Friday and this week is drawing to an end I have still not received the funds. This is really upsetting because it should not be taking 2 weeks to process a claim.
LZ
Lindokuhle Z's update24 Jul 2024, 21:50
Reviewer Update
Additionally, I did not receive the email. I have not received ANY communication from Sanlam regarding this claim. Instead I am the one having to run after you guys.
Sanlam
Sanlam's reply25 Jul 2024, 07:16
Official
Good morning Lindokuhle

We are sorry to learn that the claim has still not been processed.

We have again requested urgent assistance from Sanlam Sky.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply25 Jul 2024, 10:54
Official
Hello Lindokuhle

We have received feedback that Sanlam Sky has sent you an email.

Regards
Sanlam Client Care