Poor and pathetic service

Pathetic and deceptive in advertising. They say they pay out claims within 48 hours. One week later I’m still waiting for payment instead I received an email stating that my claim will take another 1-5 days to validate ( this is one week later) . Secondly the questions they ask and investigations conducted at claim stage are senseless and annoying. Perhaps let us know when we take on the policy what criteria you’ll use to pay out. To ask if I’ve contributed to the deceased’s funeral and if the family is aware of my claim after I’ve paid premiums is a bit stupid really.

Upon querying all the aboveI received no response. Curious to know if everyone is subjected to the same questions and treatment.