Poor and Pathetic customer service

Absolutely pathetic service received from Sanlam. Poor customer service, when it comes to claiming don't expect this company to deliver. Gap claim sent to email address that was provided on there website. This was done 28/04/2025. No answer from them. I call 01/08/2055 to follow up on claim. I was told the claims email changed. I sent the same email that was sent on 28/04/2025 to the new email address to indicate it was sent before. The claims gets rejected because 6 months to submit claim is over. Numerous requests for a manager to call me. I am being ignored. So word of advise to those considering making use of this company. Stay away.