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TMAN M

1 reviews | Active since Apr 2010

29 May 2018, 08:57

Poor and insensitive service

Sanlam Trust has been giving me run around for 2 months now after we changed the banking detail of the account in which my brother received the maintenance. As his legal guardian, everytime i call the consultant will tell me that they need to speak to their manager and they will get back to me. And nothing happens. I had to struggle to pay for school excursion because no one at sanlam want to assist or do their job.

Ref: VP ********** 6

0
Replies (5)
Sanlam
Sanlam's reply29 May 2018, 09:01
Official

Good day

Thank you for bringing this matter to our attention. We acknowledge receipt thereof and will refer this to our Sanlam Trust team for investigation.

Kind Regards ,
Client Relations

Best regards,

Sanlam
Sanlam's reply30 May 2018, 11:39
Official

Good day

We have been informed that feedback was provided.

regards,

Client relations

Best regards,

TM
TMAN M's update04 Jun 2018, 09:45
Reviewer Update
Yes I got a feedback from Elmaree Michau, as in below copy of the email, but the feedback was a lie, because the arrears maintenance was never paid and 3 working days has passed. "Good morning Thabo As telephonically discussed. I attach for you a maintenance certificate for completion. Please will you email this to us by Monday, 4th June 2018, latest as discussed. The bank details have been updated on our records and we will make an arrear maintenance today which will take 2-3 working days to reflect. ...... Elmaree Michau Client Account Manager: Umbrella Trusts & Beneficiary Funds Sanlam Trust: Trust Management - Sanlam Trust:Umbrella Trusts "
Sanlam
Sanlam's reply04 Jun 2018, 10:03
Official

We acknowledge receipt of your post and will refer it to the relevant department.

Regards,

Client relations

Best regards,

Sanlam
Sanlam's reply05 Jun 2018, 09:12
Official

Good day

We have been informed that a Sanlam Trust representative made contact with you.

Kind Regards,

Client relations

Best regards,