POOR AND DISGUSTING SERVICE WITH ARROGANT CONSULTANTS MESSING WITH PEOPLE'S LIVES.

It all started in 2020 January when I lost my aunt. I had been going through a lot prior to the death of my aunt. I had not paid my premiums for three months. When I informed Sanlam about the death and enquired about the missing payments on policy, payment promised they would pay the claim but deduct the three months in areas. They never paid a cent. I continued with them until November 2022 when I required them to cancel few insured lives from the policy. I explained to the letter that I had a financial crisis and needed to cancel few members so that I can be able to afford the policy. I discovered that they cancelled the entire policy. After numerous failed follow ups , I was told the error would be fixed and the policy would be reinstated. 5-6 MONTHS LATER I was told that I needed to first pay the areas before reinstatement. To my suprise, I was written off the policy with my family and all insured lives so how was I expected to pay for the months I was not covered for?I was told I was in debt and owed them the premiums even though they admitted to having made the error on their side when they cancelled the policy, making it lapse and writing me and my family off of their books. Now 10 months later I am still told that in order to be reinstated I have to pay 10 months of areas which I refuse to do. The service has been poor on all level.